Voice Services at Ayat

1.     Inbound Service

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two. Ayat Network Limited provides dynamic and flexible solutions for our customer care in inbound segment. We have the expertise in solving customer needs in the most efficient way.  Agents will be delicately trained for assistance customers with client’s current product and service and information.


Customer Care and Support

Through the inbound campaign we provide customer care support in favor of our client. We generate IVR (Interactive Voice Response) for greetings, can generate waiting IVR, create unique online form for data entry and generate report and send to the clients and also we can provide any type of analysis and recommend client with different business ideas.


Order talking/Processing

According to client’s need and demand we provide services of order taking and processing. Through the inbound campaign agents will take order from the caller, notify the authority about the order and the payment system and we also provide home delivery service in favor of our client (if applicable)


Help Desk

Any product or service information can be given from the inbound help desk. Client will give proper training session to the agents and the agents will serve customers and collect information and feedback from them, which will help client to improve their product or services according to their customers’ need.


Technical Support

Ayat provides technical support through inbound campaign. This support will be given remotely and will vary according to clients need and approval.



Registration can be done through inbound service. Different organization performs events time to time and offer registration to the audience or different service organization asks the interested user to register for counseling or to get appointment.  Daily report will be generated and sent to the client with the help of online data generation.


1.     Outbound Service

An outbound service is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the call center can include telemarketing, sales calls, as well as calls for contact list updating, surveys or verification services etc. Ayat provides the following services


Telemarketing service

Telemarketing (sometimes known as inside sales, or telesales ) is a method of direct marketing in which an agent solicits prospective customers to buy products or services over the phone . Telemarketing also includes recorded sales pitches programmed to be played over the phone via automatic dialing.


Appointment Setting Service

As per clients demand appointment can be set over phone and can set a reminder call for any type of appointment. The appointment setting services will provide client’s business and its sales staff with:

  • Efficient campaigns that put your sales staff face-to-face with qualified prospects
  • Effective generation of leads into secured appointments
  • Dynamic script writing that guarantees ideal leads are turned into set appointments
  • Customized strategies based on your business’ products and services
  • Identification and use of preferred call lists
  • Call list/database cleanup and selection
  • Real-time appointment rescheduling and cancellations
  • Online access to schedules and calendars
  • Customization calendar layouts, color coding and retrieval methods
  • Multiple salesperson/location scheduling services
  • Simultaneous accessibility to calendars and schedules by multiple users

Credit Card Collections

Through credit card collection service an agents will call for the client to it’s credit card holder to collect and activate his/her card. The card holder shall also be notified through a call when the card will cross its limit and for the payment schedule of the credit card. He may be also called for different type of discount or seasonal offer on the credit card.

Credit Card Acquisition

The credit card acquisition service can be done through outbound call. After the lead generation of the potential clients, the agent will call to them and offer to acquire a credit card by providing the details information and special offer.


Lead Generation

Through outbound campaign for any type of clients we can generate leads and can categorize by age, gender, locating, profession etc. We can use these leads for our further process e.g. sms burst, e mail burst, survey, leads selling etc.


Customer Satisfaction Survey and Happy Call

With customer satisfaction survey service, agents will make outbound call to the prospective clients to get their feedback about any product or services they have experienced. The leads (phone number) will be provided by the client or this survey can be done with the internal data generated from the inbound calls of the same clients.


Product Launching Information

When a new product will arrive in the market outbound calls can be done randomly or can be done area wise to get the crowd. While new product launching most of the companies offer some discount offer and it is the easiest way to reach the potential clients within a very short time.