Ayat aims to serving companies and organizations that concretely want to develop growth strategies through programs, initiatives and business innovation projects. We believe on innovation, which is applicable in every aspect of life. We are specialized in the world of contact center service with Voice, Non voice, Call Center Software Suits along with the interactive and user friendly features and social media marketing support. readmore..
Our team is furnished with young and brilliant youth group who work with passion. We believe passion rebuilds the world for the youth. It makes all things alive and significant. Our young brain masters never get bored while providing services as they have the ability to see the beauty and the exception on a work. Anyone who keeps the ability to see the beauty of work never becomes fade. readmore..
We don't consider our works as WORK, we perform every work with Passion. We have a large pool of young, talented brain masters who are willing to provide services with the best quality, innovative ideas and dedication that you had ever experience. readmore..
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two. Ayat Network Limited would provide dynamic and flexible solutions for our customer care in inbound segment. We have the expertise in solving customer needs in the most efficient way. Agents will be delicately trained for assistance customers with client’s current product and service and information.
Registration can be done through inbound service. Different organization performs events time to time and offer registration to the audience or different service organization asks the interested user to register for counseling or to get appointment. Daily report can be generated and sent to the client with the help of online data generation.
Technical support can be provided through inbound campaign. This support will be given remotely and will vary according to clients need and approval.
Any product or service information can be given from the inbound helpdesk. Client will give proper training session to the agents and the agents will serve customers and collect information and feedback from them which will help client to improve their product or services according to customers need.
According to client’s need and demand we can provide service of order taking and processing. Through the inbound campaign agents will take order from the caller, notify the authority about the order and the payment system and we also can provide home delivery service in favor of our client (if applicable)
Through the inbound campaign we can provide customer care support in favor of our client. We can generate IVR (Interactive Voice Response) for greetings, can generate waiting IVR, create unique online form for data entry and can generate report to send to the clients and also can provide any type of analysis and recommend client with different business ideas.
An outbound service is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the call center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. Ayat can provide the following services-
When a new product will arrive in the market outbound calls can be done randomly or can be done area wise to get the crowd. While new product launching most of the companies offer some discount offer and it is the easiest way to reach the potential clients within a very short time.
With customer satisfaction survey service, agents will make outbound call to the prospective clients to get their feedback about any product or services they have experienced. The leads (phone number) will be provided by the client or this survey can be done with the internal data generated from the inbound calls of the same clients.
Through outbound campaign for any type of clients we can generate leads and can categorize by age, gender, locating, profession etc. We can use these leads for our further process e.g. sms burst, e mail burst, survey, leads selling etc.
The credit card acquisition service can be done through outbound call. After the lead generation of the potential clients, the agent will call to them and offer to acquire a credit card by providing the details information and special offer.
Through credit card collection service an agents will call for the client to it’s credit card holder to collect and activate his/her card. The card holder shall also be notified through a call when the card will cross its limit and for the payment schedule of the credit card. He may be also called for different type of discount or seasonal offer on the credit card.
As per clients demand appointment can be set over phone and can set a reminder call for any type of appointment. The appointment setting services will provide client’s business and its sales staff with:
Telemarketing (sometimes known as inside sales, or telesales ) is a method of direct marketing in which an agent solicits prospective customers to buy products or services over the phone . Telemarketing also includes recorded sales pitches programmed to be played over the phone via automatic dialing.
Ayat Network Limited can provide Back-office and Development functions in order to ensure an experience that is seamless for its customer and increasingly efficient and effective for its own business. We can offer a tiered portfolio of back-office services to address the varying needs of our clients.
Ayat Network can provide email marketing services and technology that enables organizations to create, deliver and measure email newsletters and campaigns with simplicity and sophistication. We will work closely with our clients to plan and develop email marketing strategies that will achieve maximum results within less time and dirt-cheap rates. With a talented email marketing professionals and access to thousands of email databases, Ayat Network Limited can meet the marketing requirements of any business company. We will focus on assisting business companies to achieve business objective and strong relationship building between the business and clients. We can also offer email marketing consulting services to help develop breakthrough email campaigns and refine email marketing strategies.
Data entry usually refers entering of names, addresses and other information into a data storage and retrieval system. Data can be entered via manual keying, electronic data transfer or by scanning. Data entry is vital in transforming information from all the formats that your business needs. We offer data entry, data processing and conversion services with a technical and efficient way as per the organization’s requirement. We can generate hundreds and thousands of leads from such service. And we can use those leads for SMS burst survey and sell the leads according to clients need.
Bursting SMS is a bulk sms and sms marketing web application. We can implement this service with very low prices with local connection quality routing. We also have to built in short code marketing system and SMS API gateway. Companies’ prefer SMS burst now a day to advertise their different offer and discount/ new product launch.
Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. As example, if a company has such CRM software it will be easier to store the service detail of the company and they can also store their customer information. CRM systems for marketing track and measure campaigns over multiple channels, such as email, search, social media, telephone and direct mail. These systems track clicks, responses, leads and deals.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents. CRM software can also be used to identify and reward loyal customers over a period of time.
CRM systems can automatically suggest suitable appointment times to customers via e-mail or the web. These can then be synchronized with the representative or agent’s calendar.
CRM often makes use of social media to build up customer relationships. Some CRM systems integrate social media sites like Twitter, LinkedIn and Facebook to track and communicate with customers sharing their opinions and experiences with a company, products and services, which allow businesses to make more accurate decisions on which products to supply.
Web design encompasses many different skills and disciplines in the production and maintenance of websites. The different areas of web design include web graphic design; interface design; authoring, including standardized code and proprietary software; user experience design; and search engine optimization. We will work in a team covering different aspects of the design process, although some designers will cover them all.
Social media marketing refers to the process of gaining website traffic or attention through social media sites.
Social media marketing programs usually center on efforts to create content that attracts attention and encourages readers to share it with their social networks. The resulting electronic word of mouth (eWoM) refers to any statement consumers share via the Internet (e.g., web sites, social networks, instant messages, news feeds) about an event, product, service, brand or company.
Initially we can go from Facebook marketing as it is referred by most of the companies now a day. We can create registration form, apps, and games to the Facebook page to ad more value to our service.
With the help of Ayat’s research and development team it can develop their own contact center solution “PaceTech” in the field of Communication applications with all interaction channels-Voice, Chat, E-mail, SMS and Fax. Ayat can implement large number of contact centers and enterprise solutions in Bangladesh.
PaceTech will be designed in such a modular concept for ease of management and integration. The solution has different module to implement different features. PaceTech will be a web based predictive dialer system based on CentOS. Focused will be on a full call center suite system that just works. It will automatically install Mysql, PHP, Asterisk, Vtiger CRM and other dialer components to have a fully functional system.
Note: PaceTech is not the final name of the Solution Software; initially it’s given as trial basis. The name of the software will be finalize later.